LimeSurvey Support by an Official Partner
Fluent Communication and Personal Support
Start Solving Your Problems in Hours
Basic Support3 support items120 usd
Ideal for:
Best fit for low activity users who have questions from time to time or advanced users who need backup plan
OrderProfessional Support16 support items525 usd
Ideal for:
Great for organization for which Limesurvey is part of their core business. Also great fit for starting users who need support for bootstrapping their surveys
OrderWhat do we cover?
Frequently Asked Questions
A support item is a unit of measurement of work applied to supporting situation of different complexity. More complex situations, consume more support items.
| Complexity | Items |
| Simple | 1 |
| Medium | 2 |
| Hard | 3 |
| Custom | TBD |
Upon receiving the support request and diagnosing the situation we will let you know the complexity of it and how many support items does it take . Although we are not strict on it, a support item has also a maximum support time of 40 mins.
We like fluent communications. As that, just sent us an email. We will reply back. If we need to chat or have a call we can use skype, google meet or zoom. We don't provide 24/7 support. Still, we usually will reply back in couple of hours. If you need priority support, please let us know so we can offer a tailor made plan for you.
Just send us an email with details of your inquiry and also, if applies, steps to reproduce the issue. Having the issue detailed and recorded in writing makes it much easier for you and us. Sometimes screenshots or screen recordings make it easier to report the situation as well as for us to understand it.
Please select the plan that best fits your needs. We will contact you after for arranging the payment details. Then, just send us an email with your support requests.
We don't provide 24/7 support. Still, we usually will reply back in couple of hours. Our location give us the opportunity to share in between 4~6 hours with Europe and almost all day with America. If you need priority support, please let us know so we can offer a tailor made plan for you.
Yes, please check our Survey Factory plans.
Yes, we provide that as part of this support service.
Yes, you can upgrade any time. Downgrades can be done after the initial 3 month period.
On the Extended and Support plans you can move over up to 30% of your reminding support items to the next month. Support items from a given month can only be moved to the immediate next month.
On the Extended and Support plans you can use in advance up to 30% of your immediate coming month support items, subject to Encuesta.Biz approval and availability.