LimeSurvey Support by an Official Partner
Fluent Communication and Personal Support
Start Solving Your Problems in Hours
What do we cover?
Frequently Asked Questions
What is a support item?casalepress
A support item is a unit of measurement of work applied to supporting situation of different complexity. More complex situations, consume more support items.
How do I know how many survey items my requests will take?casalepressUpon receiving the support request and diagnosing the situation we will let you know the complexity of it and how many support items does it take . Although we are not strict on it, a support item has also a maximum support time of 40 mins.
How do the support plan works?casalepressWe like fluent communications. As that, just sent us an email. We will reply back. If we need to chat or have a call we can use skype, google meet or zoom. We don't provide 24/7 support. Still, we usually will reply back in couple of hours. If you need priority support, please let us know so we can offer a tailor made plan for you.
How do I request support?casalepressJust send us an email with details of your inquiry and also, if applies, steps to reproduce the issue. Having the issue detailed and recorded in writing makes it much easier for you and us. Sometimes screenshots or screen recordings make it easier to report the situation as well as for us to understand it.
How do I get started?casalepressPlease select the plan that best fits your needs. We will contact you after for arranging the payment details. Then, just send us an email with your support requests.
How long should I expect since I send the support request until Encuesta.Biz starts working on it?casalepressWe don't provide 24/7 support. Still, we usually will reply back in couple of hours. Our location give us the opportunity to share in between 4~6 hours with Europe and almost all day with America. If you need priority support, please let us know so we can offer a tailor made plan for you.
Do you provide custom development?casalepress
Yes, we provide custom development service which is quoted according to the requirement.
Do you help users build their own surveys?casalepressYes, we provide that as part of this support service.
Can I move in between plans?casalepressYes, you can upgrade any time. Downgrades can be done after the initial 3 month period.
Can I carry over non-used support items from a month to the next one?casalepressOn the Extended and Support plans you can move over up to 30% of your reminding support items to the next month. Support items from a given month can only be moved to the immediate next month.
Can I use in advance support items from the coming month?casalepressOn the Extended and Support plans you can use in advance up to 30% of your immediate coming month support items, subject to Encuesta.Biz approval and availability.