Basic Support


Includes 3 support items

Best fit for low activity users who have questions from time to time or advanced users who need backup plan. Based on a 3 month plan

Types of support:

  • Inquiries & Troubleshooting
  • Complex validations
  • Platform Configuration
  • Branding Setup
  • Survey Design
  • Training


What is a support item?

A support item is a unit of measeurement of work applied to supporting situation of different complexity. More complex situations, consume more support items.
Complexity Items

Complexity Items
Simple 1
Medium 2
Hard 3
Custom TBD


Please refer to FAQ for more information